Tax / Duties / Returns / Refunds

1. DELIVERY INSIDE THE EUROPEAN UNION (EU)

VAT / Sales Tax

If delivery is to a European Union country then VAT will be charged. If outside the European union VAT zone, VAT will NOT be charged on the final page of the checkout. Our website will automatically detect the country you are shopping from and show you prices accordingly with or without VAT/Sales Tax.

Cancellations, Order Changes and Refunds – Delivery Inside the European Union

Order Changes

If you wish to change an order, or alter your shipping address, and we have NOT despatched your goods yet, please immediately email (info@masai4x4.com) or phone us (+44 1543 254 507) to let us know.

Your Rights as a Consumer – Delivery Inside the European Union

In accordance with the EU Consumer Rights Directive, if delivery is within the European Union you have a 14 calendar day “Cooling-off period” from receiving your items in which you have the right to cancel your purchase and receive a refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment within 10 days of receiving the goods back in a saleable condition. Refunds are strictly subject to the following conditions, please read carefully:

How to Cancel Within the 14-day Cooling Off Period – Delivery Inside the European Union

Should you ‘change your mind’ and wish to cancel your purchase within the 14 day “cooling-off period”, please email (info@masai4x4.com) or call us. All returns must be pre-authorised. You will be required to return the unused goods by recorded delivery, registered post, or preferably by courier, at your own cost. Please remember to give us your name and address, and a copy of your purchase receipt. We can also arrange a return pickup for you with UPS/FedEx/TNT/Parcelforce etc, the cost of this return will be deducted from your final refund.

Refunds for Unwanted Goods – Delivery Inside the European Union

Providing that the unwanted goods are received back by us in an unused, unopened and resale-able condition we will refund your full payment for the goods including initial shipping fees. This does not apply if special delivery is requested, e.g Next Day Delivery, Saturday delivery or AM delivery.

We will however, deduct the cost of returning the unwanted items to us if it is booked/arranged by Masai.

All returns are subject to a physical inspection. Returns are not permitted for products that we have custom-made for you which includes for example painting or adaption. Orders placed by credit or debit card on our website will be refunded via PayPal or directly onto your credit / debit card. For phone orders we will require your card details again to issue a refund with our card machine. These refunds will be made within 10 days on return of the goods.

Legal Compliance – Delivery Inside the European Union

This returns policy is in accordance with the EU Consumer Rights Directive which came into force in June 2014 and is part of EU law. This law applies to all transactions within the EU where a consumer does not meet the vendor.

Damaged Items – Delivery Inside the European Union

We ask all our customers to please inspect their orders upon delivery, the same day, and verify you are happy and that everything is in order.

If you feel your items were damaged during transit via UPS/FedEx, (for example, the box has obvious signs of damage, close to where an item was placed inside) please contact us as soon as possible as our courier companies need to be informed of damage in transit within 24 hours.

You will need to send us high quality photographs of the damage via e-mail.

2. DELIVERY OUTSIDE THE EUROPEAN UNION

VAT / Sales Tax

If delivery is to a country outside the European Union the VAT / Sales Tax will NOT be charged on the final page of the checkout. Prices will be shown without VAT, as our website detects the country you are shopping from. However, you may be charged import customs duties in your own country.

Customs Duties

If delivery is outside the European Union, we supply customs forms and the receiver of the goods is liable for import duties, if any; not all countries will charge this. It is payable to the courier company or customs office in the receiver’s country. We have no way of knowing what the duty amount will be. You need to check with our country’s customs authority.

You need to pay the customs duties, if any, before you can receive your package. If you DO NOT pay the duties, the package may be returned to us and we will have to charge you for shipping once again, plus a repackaging fee.

Cancellations, Order Changes and Refunds – Outside the European Union

IMPORTANT: If delivery is to a country outside the EU you cannot have a refund if you change your mind AFTER we have shipped your items.

Therefore, do not purchase from us if in any doubt about usage, sizes, colours, suitability – call us to discuss first. Even after being advised by us, AFTER we have shipped you are NOT entitled to cancel or claim a refund should you change your mind.

If you wish to cancel or change an order, and we have NOT shipped yet, you should immediately phone us on +441543 254 507. Contact us if in doubt about a purchase.

Damaged Items (In Transit)

We ask all our customers to please inspect their orders upon delivery, the same day, and verify you are happy and that everything is in order.

If you feel your items were damaged during transit via UPS/FedEx/TNT/DPD etc, (for example, the box has obvious signs of damage, close to where an item was placed inside) please contact us as soon as possible as our courier companies need to be informed of damage in transit within 24 hours.

You will need to send us high quality photographs of the damage via e-mail.

Faulty or Defective Items

We ask all our customers to please thoroughly inspect their orders upon delivery, the same day, and verify you are happy and that everything is in order.

You are free to exchange defective goods within 21 days of your delivery date. Please report to us as soon as possible via phone call to describe the issue/issues with your items. You will need to send us high quality photographs of the issues you’ve noticed with your order via e-mail. (NOTE: We cannot accept items returned that have been altered, i.e. painted from original colour, or edited permanently.)

We will then arrange for a pickup of your goods, upon return and proper inspection of your items we will send you out a replacement.

If a replacement is urgent, we will ask you to pay for another item. Once we have received your first set of items, upon confirmation of defect or courier damage, this cost will be refunded PLUS return delivery charge.

However, if it is found that your items are in perfect condition and able to be fit etc (We will provide photo evidence to you), we will then return the items back to you, and you’ll need to pay an additional shipping fee for the return.


Terms and Conditions of Website Use

DISCLAIMER

Whilst every care has been taken to ensure that the information on www.masai-lights.com is accurate we cannot accept liability for any errors or omissions which may have been beyond our control.

Masai/Omega Automotive and its agents or representatives do not endorse or in any respect warrant any third party products or services by virtue of any information, material or content referred to, or included on, or linked from or to www.masai-lights.com.

You agree to indemnify and hold Masai/Omega Automotive and its affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of content you submit, post to or transmit through the site (including, without limitation, any user content), your use of the site, your connection to the site, or your violation of any rights of another person or entity.

Masai/Omega Automotive is not responsible for readers of this site’s contents taking or refraining from taking actions on the basis of information provided by Masai/Omega Automotive.

Although every care is taken in the preparation of information supplied on www.masai-lights.com, Masai/Omega Automotive is not responsible for any loss suffered as a result of any action taken or refrained from being taken as a result of any information contained in the www.masai-lights.com website.

These pages do not purport to give any kind of direct personalised advice and it is important that you do not rely upon their contents alone to make decisions that may affect you, your company, family, employer, or any third party you have the power to effect.

This website is merely an online store and describes our products and service offering as best we can.

THEREFORE MASAI/OMEGA AUTOMOTIVE OR ITS AFFILIATES, NOR ANYONE WHO HELPED DEVELOP, CREATE, PRODUCE OR DELIVER THE MATERIAL AND INFORMATION IN THIS SITE ARE LIABLE FOR ANY DAMAGES RELATED TO YOUR INTERPRETATION OF THE MATERIAL ON THIS SITE.

It is wise to seek professional advice and to know your limits when conducting any kind of DIY work.

COPYRIGHT, TRADE MARKS AND INTELLECTUAL PROPERTY

The content of our website is the property of Masai/Omega Automotive Ltd.

The content and materials on this site are protected by copyright and other intellectual property laws. Any unauthorised use of the content and materials may violate such laws.

Except as expressly provided herein, Masai/Omega Automotive do not grant any express or implied right to you under any patents, copyrights, trademarks or trade secret information with respect to the materials.

Except as specifically permitted herein, no portion of the materials may be reproduced in any form or by any means without the prior written permission of Masai/Omega Automotive.

All rights in Masai/Omega Automotive and other marks owned by Masai/Omega Automotive are reserved.

Reproduction of any part of www.masai-lights.com, including copying, downloading, extracting prints or copies of whatsoever nature without prior written permission is prohibited. For such permission users of our website should contact Masai/Omega Automotive at the trading address in Lichfield. You may print out any of our pages for personal use but not commercial use – unless expressly given permission by Masai/Omega Automotive.

The use of data-mining or extraction software or bots by any company that is not approved by Masai/Omega Automotive is strictly forbidden. In particular the use of Picscout will be treated as hacking.

LINKS TO THIRD PARTY SITES

Masai/Omega Automotive may contain links to other websites that are not under the control of or owned by Masai/Omega Automotive. Masai/Omega Automotive is not responsible for the content of such other sites or any link contained in a linked site; or any changes or updates to such sites and does not endorse the material on them. Masai/Omega Automotive provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Masai/Omega Automotive of the site.


SECURITY STATEMENT

We take security very seriously, which is why we have chosen to use online credit and debit card processing facilities provided by secure gateway payment service providers. It is now known that Internet transactions through systems such as PayPal are inherently more secure than other methods of making purchases in “card holder not present” situations such as telesales, or when giving a card to a waiter in a restaurant. Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.

APPLICABLE LAW AND JURISDICTION

The provision of the information on www.masai-lights.com is governed by the Laws of England and shall be subject to the jurisdiction of the English courts. The information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Masai/Omega Automotive makes no representation that the materials available on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

Any rights not expressly granted herein are reserved.